The information contained in this Quarterly Management Statement (QMS) and in the Appendices is unaudited and does not constitute statutory accounts within the meaning of section 434 of the Companies Act 2006 or interim financial statements in accordance with International Accounting Standard 34 'Interim Financial Reporting'.
This QMS provides a summary of the unaudited business and financial trends for the year ended 31 December 2019 for Santander UK Group Holdings plc and its subsidiaries (Santander UK), including its principal subsidiary Santander UK plc. The unaudited business and financial trends in this statement only pertain to Santander UK on a statutory basis (the statutory perimeter). Unless otherwise stated, references to results in previous periods and other general statements regarding past performance refer to the business results for the same period in 2018.
This QMS contains non-IFRS financial measures that are reviewed by management in order to measure our overall performance. These are financial measures which management believe provide useful information to investors regarding our results and are outlined as Alternative Performance Measures (APMs) in Appendix 1. These measures are not a substitute for IFRS measures. Appendix 2 contains supplementary consolidated information for Santander UK plc, our ring-fenced bank (RFB).
A glossary of terms is available at https://www.santander.co.uk/about-santander/investor-relations/glossary
Santander UK Group Holdings plc
Quarterly Management Statement
for the year ended
31 December 2019
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Contacts |
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| Bojana Flint | Director of Investor Relations & Strategic Initiatives | 020 7756 6474 |
| Paul Sharratt | Head of Debt Investor Relations | 020 7756 4985 |
| Stewart Todd | Head of External Affairs | 020 7756 5533 |
| Adam Williams | Head of Media Relations | 020 7756 5533 |
| For more information: | santander.co.uk/about-santander |
Nathan Bostock, Chief Executive Officer, commented:
"Our 2019 results were impacted by the ongoing competitive income pressure on mortgages and PPI charges, but they also include the investment we are making as part of our plan to transform the bank for the future. We have continued to support our customers and I am pleased that we delivered our strongest net mortgage growth in a decade, reinforcing our position as the UK's third largest mortgage lender. We also successfully grew customer deposits across the business, driven by our focus on delivering great products and service, including an enhanced digital offering."
"The environment for the banking sector remains challenging, with ongoing competitive pressures and a demanding regulatory agenda. However, the increased political certainty will be welcomed across the business community. We have taken decisive steps in 2019 to progress our strategic priorities and our focus on cost efficiency is starting to deliver tangible benefits. We are confident in our ability to succeed by providing our customers with an experience that is second to none and through a relentless focus on improving our efficiency and competitiveness. We are embedding sustainability across our business and in everything we do and we remain well-placed to meet our medium-term goals."
Our 2019 financial results reflect competitive and regulatory pressures
| § | Statutory PBT of £981m, down 37% year-on-year; adjusted PBT 1 of £1,300m, down 24%. |
| § | Statutory PBT was also impacted by £169m of PPI charges and a £155m investment in our transformation programme. |
| § | Adjusted RoTE1 of 7.8%, down 240bps, and Banking NIM of 1.64%, down 16bps, predominantly driven by mortgage income pressure. |
We are delivering on a £400m transformation programme to improve future returns
| § | Investment to date has primarily been on restructuring the branch network and reshaping our corporate business. |
| § | Decisive actions are beginning to translate into improved efficiency, with more than £80m savings realised in 2019. |
| § | More meaningful impact is expected in 2020 and onwards as momentum builds in our transformation programme. |
| § | Operating expenses down 1%; adjusted operating expenses1 flat, as efficiency savings offset higher depreciation and inflation. |
Supporting our customers while growing and operating our business sustainably
| § | £7.4bn net mortgage growth in 2019 was our strongest for a decade, with a focus on pricing, customer retention and service. |
| § | Managed reduction in CRE of £1.1bn, as we focus on risk-weighted returns. |
| § | Customer deposits increased £5.7bn, our strongest growth in three years. |
| § | Digital adoption is improving customer experience; 52% of current accounts opened and 60% of retained mortgages refinanced online. |
| § | We are focused on embedding sustainability across our business and in 2019 used 100% renewable electricity. |
Strong balance sheet as demonstrated by 2019 Bank of England stress test performance
| § | Very good credit quality with low Stage 3 ratio of 1.15% (2018: 1.29%) and cost of risk of 11bps (2018: 8bps). | |||
| § | CET1 capital ratio up 110bps to 14.3% through ongoing capital accretion and active RWA management. | |||
| § | Maintaining prudent liquidity and funding position with an LCR of 146% (2018: 164%). | |||
| Income statement highlights |
| 2019 £m | 2018 £m | |
| Operating income |
| 4,170 | 4,543 | |
| Operating expenses before credit impairment losses, provisions and charges |
| (2,526) | (2,563) | |
| Credit impairment losses |
| (220) | (153) | |
| Provisions for other liabilities and charges |
| (443) | (260) | |
| Profit before tax |
| 981 | 1,567 | |
| Adjusted profit before tax 1 |
| 1,300 | 1,707 | |
| Balance sheet and capital highlights |
| 31.12.19 | 31.12.18 |
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| £bn | £bn |
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| Customer loans |
| 205.3 | 199.9 |
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| - of which retail mortgages |
| 165.4 | 158.0 |
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| - of which corporates |
| 22.3 | 24.1 |
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| Customer deposits |
| 177.8 | 172.1 |
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| CET1 capital ratio |
| 14.3% | 13.2% |
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| UK leverage ratio |
| 4.7% | 4.5% |
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| 1. | The financial results were impacted by a number of specific income, expenses and charges with an aggregate impact on profit before tax of £319m in 2019 and £140m in 2018. See Appendix 1 for details and reconciliation to the nearest IFRS measure. |
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Delivering on our strategy Our purpose remains unchanged, to help people and businesses prosper. Our aim is to be the best open financial services platform by acting responsibly and earning the lasting loyalty of our stakeholders, while delivering a culture that is simple, personal and fair. Our refined strategic priorities are aligned to Banco Santander's European strategy announced in April 2019. They are focused on customer loyalty, simplification, improved efficiency and sustainable growth, while being the best bank for our people and the communities in which we operate. Our four strategic priorities are set out below along with corresponding KPIs1.
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Further information on our medium-term strategy and how we measure success will be provided in our 2019 Annual Report due to be published in March 2020 alongside our ESG Supplement, detailing our sustainability strategy.
With strong foundations already in place, the proven stability and resilience of our balance sheet, and an ambitious transformation programme, we believe we are well positioned to deliver sustainable results and achieve our medium-term targets of 34% Loyal customers and 9-11% Adjusted RoTE for our business.
2020 Operating environment
| § | Despite a more certain political backdrop, we expect economic growth in the UK to remain relatively subdued with continued uncertainty regarding the UK's future trade relationship with the EU. In addition, with a highly competitive banking market and demanding regulatory change agenda, we remain somewhat cautious in our 2020 outlook. |
| § | In our core markets we anticipate mortgage lending growth of c3%, with borrower demand and house price growth likely to continue at lower than long-term levels. The corporate borrowing market remains unpredictable and despite downside risk is expected to grow by c4%.
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2020 Outlook
| § | We expect our net mortgage lending to be in line with market growth, as we focus on quality customer service, retention and our comprehensive proposition for first-time buyers. We will continue to actively manage our CRE exposures and focus on supporting our non-CRE trading business customers. | |||||||||||
| § | We expect pressures on Banking NIM to continue, although at a slower rate and predicated on a stable rate environment. With the SVR portfolio now 9% of the total mortgage book, we expect SVR attrition to be proportionally lower along with signs of front book margins improving. Recently announced changes to deposit pricing should also begin to offset some of these pressures in the second half of 2020. | |||||||||||
| § | We expect adjusted operating expenses to be lower in 2020 as the momentum behind our transformation programme builds and improved efficiency begins to outweigh inflationary and other pressures. | |||||||||||
| § | Credit impairments are likely to increase from the very low levels seen in recent years, although we do not anticipate a material worsening of credit quality given our prudent approach to risk and the supportive environment. | |||||||||||
| § | Since 31 December 2019, trends evident in the business operating results have not changed significantly. | |||||||||||
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| 1. | See Appendix 3 for KPI definitions. |
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Summarised consolidated income statement |
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| Adjusted 2,3 |
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| 2019 | 2018 | Change |
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| 2019 | 2018 | Change |
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| £m | £m | % |
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| £m | £m | % |
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| Net interest income | 3,295 | 3,606 | (9) |
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| 3,295 | 3,598 | (8) |
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| Non-interest income 1 | 875 | 937 | (7) |
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| 757 | 816 | (7) |
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| Total operating income | 4,170 | 4,543 | (8) |
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| 4,052 | 4,414 | (8) |
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| Operating expenses before credit impairment losses, provisions and charges | (2,526) | (2,563) | (1) |
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| (2,373) | (2,374) | - |
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| Credit impairment losses | (220) | (153) | 44 |
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| (220) | (153) | 44 |
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| Provisions for other liabilities and charges | (443) | (260) | 70 |
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| (159) | (180) | (12) |
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| Profit before tax | 981 | 1,567 | (37) |
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| 1,300 | 1,707 | (24) |
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| Tax on profit | (272) | (403) | (33) |
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| Profit after tax | 709 | 1,164 | (39) |
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| Banking NIM | 1.64% | 1.80% | -16bps |
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| n.a. | n.a. | n.a. |
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| CIR | 61% | 56% | 5pp |
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| 59% | 54% | 5pp |
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2019 compared to 2018
| § | Net interest income was down 9%, largely impacted by mortgage back book pressure and £3.9bn of SVR attrition (2018: £4.9bn). |
| § | Non-interest income was down 7%, largely due to £58m of ring-fencing perimeter changes in 2018, partially offset by £15m additional Vocalink consideration received in Q219. When adjusted for these items and £103m (2018: £63m) of operating lease depreciation3, non-interest income was down 7%, largely due to the closure of trading businesses following ring-fencing implementation. |
| § | Operating expenses before credit impairment losses, provisions and charges were down 1%, with the absence of £48m of ring-fencing perimeter changes, £40m of GMP equalisation costs and £38m of Banking Reform costs all incurred in 2018. This was partially offset by £50m4 transformation costs in 2019 and £40m higher operating lease depreciation3. When adjusted for these items, operating expenses were flat as higher depreciation costs and inflationary pressures were offset by lower staff costs and efficiency savings. |
| § | Credit impairment losses were up 44% to £220m, largely due to lower mortgage releases as well as a few single name corporate exposures. |
| § | Provisions for other liabilities and charges were up £183m to £443m, largely due to additional PPI provisions of £169m and £105m of transformation programme charges4 (predominantly restructuring costs) as well as an additional £10m other provision charge in 2019 pertaining to our retail credit business operations. Other adjustments to provisions amounted to £80m in 2018. When adjusted for these items, provisions were down £21m, which was the net effect of a number of items, most notably the release of property provisions. |
| § | Profit before tax was down 37% to £981m and adjusted profit before tax was down 24% to £1,300m, due to factors outlined above. |
| § | Tax on profit decreased £131m to £272m, as a result of lower taxable profits in 2019, partially offset by additional PPI remediation charges which are not tax deductible. |
| 1. | Comprised of 'Net fee and commission income' and 'Net trading and other income'. |
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| 2. | The financial results were impacted by a number of specific income, expenses and charges with an aggregate impact on profit before tax of £319m in 2019 and £140m in 2018. See Appendix 1 for details and reconciliation to the nearest IFRS measure. |
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| 3. | In Q419 we made a new adjustment for operating lease depreciation relating to our consumer (auto) finance business which is included in adjusted non-interest income and excluded from adjusted operating expenses (2019: £103m, 2018: £63m). See Appendix 1 for details. |
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| 4. | Transformation programme investment of £155m, of which £50m is operating expenses and £105m is provisions for other liabilities and charges. |
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| Adjusted 2 |
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| Q419 | Q319 | Change |
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| Q419 | Q319 | Change |
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| £m | £m | % |
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| £m | £m | % |
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| Net interest income | 811 | 813 | - |
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| 811 | 813 | - |
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| Non-interest income 1 | 224 | 205 | 9 |
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| 198 | 180 | 10 |
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| Total operating income | 1,035 | 1,018 | 2 |
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| 1,009 | 993 | 2 |
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| Operating expenses before credit impairment losses, provisions and charges | (641) | (618) | 4 |
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| (588) | (584) | 1 |
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| Credit impairment losses | (83) | (68) | 22 |
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| (83) | (68) | 22 |
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| Provisions for other liabilities and charges | (115) | (122) | (6) |
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| (104) | (18) | n.m. |
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| Profit before tax | 196 | 210 | (7) |
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| 234 | 323 | (28) |
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| Tax on profit | (48) | (60) | (20) |
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| Profit after tax | 148 | 150 | (1) |
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| Banking NIM | 1.58% | 1.60% | -2bps |
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| n.a. | n.a. | n.a. |
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| CIR | 62% | 61% | 1pp |
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| 58% | 59% | -1pp |
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Q419 compared to Q319
Quarter on quarter variances largely followed the trends outlined for 2019 versus 2018, with the following notable exceptions:
| § | Non-interest income increased 9% largely due to a release of residual value provisions related to consumer (auto) finance. |
| § | Operating expenses increased 4% largely due to £27m (Q319: £9m) investment in transformation projects. |
| § | Provisions for other liabilities and charges decreased 6% due to the absence of PPI provision charges (Q319: £99m), partially offset by £87m UK Bank Levy charged annually in Q4 and an additional £10m other provision charge also in Q4. |
| Summarised balance sheet | 31.12.19 | 31.12.18 |
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| £bn | £bn |
| Customer loans | 205.3 | 199.9 |
| Other assets | 83.2 | 89.5 |
| Total assets | 288.5 | 289.4 |
| Customer deposits | 177.8 | 172.1 |
| Total wholesale funding | 65.3 | 70.9 |
| Other liabilities | 29.1 | 30.2 |
| Total liabilities | 272.2 | 273.2 |
| Shareholders' equity | 15.9 | 15.8 |
| Non-controlling interest | 0.4 | 0.4 |
| Total liabilities and equity | 288.5 | 289.4 |
| § | Customer loans increased £5.4bn, with mortgage lending in Retail Banking up £7.4bn. This was partially offset by a reduction in corporate lending which included managed reductions in CRE of £1.1bn. |
| § | Customer deposits increased £5.7bn, with £3.0bn growth in Retail Banking supported by a successful ISA campaign and 1I2I3 Business Current Account inflows. Corporate deposits also increased as we focused on building strong customer relationships. |
| 1. | Comprised of 'Net fee and commission income' and 'Net trading and other income'. |
| 2. | The financial results were impacted by a number of specific income, expenses and charges with an aggregate impact on profit before tax of £319m in 2019 and £140m in 2018. See Appendix 1 for details and reconciliation to the nearest IFRS measure. |
Business and digital developments
| § | Mortgages and the products supporting our core loyalty proposition continue to be our main focus. This year we launched a new advertising campaign across multiple marketing channels focused on mortgage lending and raising brand awareness. We extended our mortgage services by launching a facility enabling online banking customers with an existing mortgage to request a switch to a new deal online in under 10 minutes. We also launched a pilot through Mortgage Engine to provide the first multi decision in principle technology for intermediaries. A regular overpayments online facility launched in 2019, helping customers to pay off their mortgage earlier, with more than 50% of regular overpayments now made online. |
| § | Significant progress has been made to improve the digital experience for our customers. Our Mobile App1 rating remains at 4.8 out of 5, and we have grown the number of digital customers to 5.8m. Online mortgage retention is up 5pp to 60% and online current account openings are up 8pp to 52% on the prior year as we continue to develop and enhance our systems and processes, listening to our customers and working to address their needs. In 2019, 62% of credit card sales were made online. We fully migrated our website www.santander.co.uk onto a new platform with a refreshed design to improve both customer experience and performance. |
| § | As part of our restructure of the branch network in 2019, we closed 140 branches, creating an optimised network of 616 branches. We are evolving our branches to encourage customer visits, with 1,085 'First Time Buyer' events held in 2019, and plan to launch new events in 2020 focused on helping customers with scam awareness. In July we opened our first Work Café based in Leeds, offering a modern environment to engage with customers, host events and test new technologies. |
| § | This month we announced changes to the 1I2I3 Current Account as a result of a number of factors including a persistently low interest rate environment and the financial impact of regulatory changes in the banking industry. Taking effect from 5 May 2020, the interest rates on our 1I2I3 Current Accounts will be reduced from 1.50% to 1.00% on balances up to £20,000. We will also cap household bill cashback at £5 in each of our cashback categories. Our 1I2I3 accounts provide a range of benefits that we know our customers value and our goal is to ensure these accounts remain sustainable for the future. |
| § | In response to the FCA's new rules on the high cost of credit which aim to reform the overdraft market, we announced a change to our overdraft charges. From 6 April 2020, we will introduce a single interest rate of 39.9% EAR (variable) for an arranged overdraft on all adult accounts (except the Choice Current Account which will charge a lower rate of 29.9% EAR) in place of fees charged. These changes will make the cost of using an overdraft more proportionate to the amount borrowed. Six out of seven overdraft users will pay less than they currently pay. |
| § | We are continuing with our support for Santander Universities. This year we announced funding to help establish MK:U, the UK's first university focused on digital skills, further strengthening Milton Keynes' position as Europe's leading Smart City. MK:U is expected to serve at least 5,000 students and open by 2023. |
| § | Our Corporate & Commercial Banking business continues to support customers in realising their ambitions by leveraging our unique international proposition and expertise. Over the last year we officially launched the Trade Club Alliance, a new digital platform bringing together a network of banking partners to help businesses bolster global trade. This year we held 100 trade events along with increasing the number of trade corridors we operate to 17, from 10 in 2018. |
| § | In 2019, we prepared an implementation plan to address the requirements of the PRA on climate change and align to the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). |
2019 PRA stress test results
| § | The results of the latest round of PRA stress tests were released in Dec19. As a result of the exercise, the Bank of England did not require Santander UK to undertake any actions. |
| § | With a stressed CET1 ratio of 10.8% after allowed management actions and on an IFRS 9 transitional basis, we were well above the PRA threshold requirement of 8.1%. Additionally, with a stressed leverage ratio of 3.8% after allowed management actions, we were above the PRA threshold requirement of 3.7%. |
| 1. | Rating for iOS mobile app. | |||
| Capital and funding | 31.12.19 | 31.12.18 |
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| £bn | £bn |
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| Capital |
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| CET1 capital | 10.4 | 10.4 |
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| Total qualifying regulatory capital | 15.8 | 15.0 |
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| CET1 capital ratio | 14.3% | 13.2% |
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| Total capital ratio | 21.6% | 19.1% |
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| UK leverage ratio | 4.7% | 4.5% |
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| RWAs | 73.2 | 78.8 |
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| - of which Retail Banking 1 | 49.0 | 47.9 |
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| - of which Corporate & Commercial Banking | 12.5 | 17.0 |
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| - of which Corporate & Investment Banking 1 | 4.9 | 6.9 |
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| - of which Corporate Centre 1 | 6.8 | 7.0 |
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| Funding |
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| Total wholesale funding and AT1 | 67.8 | 73.2 |
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| - of which with a residual maturity of less than one year | 22.5 | 16.8 |
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| § | CET1 capital was stable at £10.4bn, with ongoing capital accretion through profits retained after dividend payment, offset by market-driven pension movements. | |||
| § | RWAs reduced largely as a result of significant risk transfer (SRT) securitisations and lower corporate lending as we continue to focus on risk-weighted returns. This was partially offset by increased RWAs in Retail Banking in line with mortgage lending growth. | |||
| § | CET1 capital ratio increased 110bps to 14.3%, through active RWA management. UK leverage ratio increased 20bps to 4.7%. | |||
| § | Total wholesale funding decreased, reflecting maturities in the period, partially offset by covered bond issuances of £1bn in Feb19, €1bn in May19 and £1bn in Nov19, along with senior unsecured issuance of $1bn in Jun19. In Aug19, we increased our AT1 outstanding by £200m via the issuance of a new £500m 6.3% AT1 to Banco Santander and the repurchase of the £300m 7.6% AT1 from Banco Santander. | |||
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| Liquidity | 31.12.19 | 31.12.18 |
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| £bn | £bn |
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| Santander UK plc Domestic Liquidity Sub-group (RFB DoLSub) |
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| Liquidity Coverage Ratio (LCR) | 146% | 164% |
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| LCR eligible liquidity pool | 42.0 | 54.1 |
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| Santander Financial Services (SFS) |
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| Liquidity Coverage Ratio (LCR) | 471% | - |
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| LCR eligible liquidity pool | 5.7 | - |
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| § | While LCR remains high at 146%, it is lower than 2018 reflecting reduced uncertainty. |
| § | The RFB DoLSub LCR and LCR eligible liquidity pool both decreased following the transfer of our Isle of Man and Jersey businesses (Crown Dependencies) into SFS in 2018 as part of ring-fencing implementation. |
| § | SFS liquidity benefited from £6.1bn of deposits in our Crown Dependencies business, which increased £1.3bn in 2019 in preparation for the planned transfer of some RFB assets to SFS in 2020. |
| 1. | Segmental RWAs for 31.12.18 restated to reflect the transfer of our short-term markets activity from CIB to Corporate Centre and the reallocation of an equity stake in a joint venture from Corporate Centre to Retail Banking. |
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Retail Banking
| Summary income statement |
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| 2019 | 2018 | Change |
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| £m | £m | % |
| Net interest income |
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| 2,876 | 3,126 | (8) |
| Non-interest income 1 |
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| 698 | 638 | 9 |
| Operating income |
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| 3,574 | 3,764 | (5) |
| Operating expenses before credit impairment losses, provisions and charges |
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| (1,994) | (1,929) | 3 |
| Credit impairment losses |
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| (160) | (124) | 29 |
| Provisions for other liabilities and charges |
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| (292) | (230) | 27 |
| Profit before tax |
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| 1,128 | 1,481 | (24) |
| § | Profit before tax decreased, largely due to pressure from the mortgage back book, including £3.9bn of SVR attrition, as well as additional PPI provision charges and lower credit impairment releases. Higher operating lease volumes and a change in accounting treatment2 of residual value risk resulted in increased non-interest income, partially offset by higher depreciation in operating expenses. | |||
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Customer balances | 31.12.19 | 31.12.18 |
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| £bn | £bn |
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| Mortgages | 165.4 | 158.0 |
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| Business banking | 1.8 | 1.8 |
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| Consumer (auto) finance | 7.7 | 7.3 |
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| Other unsecured lending | 5.5 | 5.7 |
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| Customer loans | 180.4 | 172.8 |
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| Current accounts | 68.7 | 68.4 |
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| Savings | 57.2 | 56.0 |
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| Business banking accounts | 12.9 | 11.9 |
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| Other retail products | 6.3 | 5.8 |
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| Customer deposits | 145.1 | 142.1 |
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Corporate & Commercial Banking
| Summary income statement |
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| 2019 | 2018 | Change |
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| £m | £m | % |
| Net interest income |
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| 359 | 403 | (11) |
| Non-interest income 1 |
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| 78 | 82 | (5) |
| Operating income |
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| 437 | 485 | (10) |
| Operating expenses before credit impairment losses, provisions and charges |
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| (264) | (258) | 2 |
| Credit impairment losses |
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| (37) | (23) | 61 |
| Provisions for other liabilities and charges |
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| (20) | (14) | 43 |
| Profit before tax |
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| 116 | 190 | (39) |
| § | Profit before tax reduced 39%, largely due to lower net interest income following the 2018 and 2019 SRT securitisations. Credit impairment losses increased as a result of single name exposures and lower write-backs. | ||||
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Customer balances | 31.12.19 | 31.12.18 |
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| £bn | £bn |
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| Trading businesses | 11.2 | 11.5 |
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| CRE | 5.1 | 6.2 |
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| Customer loans | 16.3 | 17.7 |
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| Customer deposits | 18.2 | 17.6 |
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| 1. | Comprised of 'Net fee and commission income' and 'Net trading and other income'. | ||||
| 2. | In 2019, our accounting treatment for residual value (RV) risk changed. This resulted in a £24m reversal of RV provisions recognised in Other Operating Income (of which £22m relates to charges taken in prior periods) which was partially offset by £7.5m accelerated depreciation of the underlying asset (prior periods: £2.3m). In addition there was a release of £13m excess RV provisions. | ||||
Corporate & Investment Banking 1
| Summary income statement |
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| 2019 | 2018 | Change |
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| £m | £m | % |
| Net interest income |
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| 63 | 69 | (9) |
| Non-interest income 2 |
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| 112 | 183 | (39) |
| Operating income |
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| 175 | 252 | (31) |
| Operating expenses before credit impairment losses, provisions and charges |
|
| (171) | (250) | (32) |
| Credit impairment losses |
|
| (22) | (14) | 57 |
| Provisions for other liabilities and charges |
|
| (17) | (8) | n.m. |
| Loss before tax |
|
| (35) | (20) | (75) |
| § | Loss before tax increased to £35m driven by the 2018 changes in the statutory perimeter, following the transfers of activities to Banco Santander London Branch as part of ring-fencing implementation as well as higher credit impairment losses due to single name exposures. |
| Customer balances | 31.12.19 | 31.12.18 |
|
| £bn | £bn |
| Customer loans | 4.1 | 4.6 |
| Customer deposits | 6.1 | 4.8 |
Corporate Centre 1
| Summary income statement |
|
| 2019 | 2018 | Change |
|
|
|
| £m | £m | % |
| Net interest expense |
|
| (3) | 8 | n.m. |
| Non-interest income 2 |
|
| (13) | 34 | n.m. |
| Operating income/(expense) |
|
| (16) | 42 | n.m. |
| Operating expenses before credit impairment losses, provisions and charges |
|
| (97) | (126) | (23) |
| Credit impairment losses |
|
| (1) | 8 | n.m. |
| Provisions for other liabilities and charges |
|
| (114) | (8) | n.m. |
| Loss before tax |
|
| (228) | (84) | n.m. |
| § | Loss before tax increased, this was largely due to £155m transformation programme investment including £105m reported as provisions for other liabilities and charges and £50m reported as operating expenses. In addition, yields on non-core assets were lower in 2019 and non-interest income was impacted by the closure of trading businesses, while operating expenses related to Banking Reform and GMP equalisation in 2018 were not repeated. |
| Customer balances | 31.12.19 | 31.12.18 |
|
| £bn | £bn |
| Social Housing | 3.6 | 3.8 |
| Crown Dependencies (Isle of Man and Jersey) | 0.3 | 0.3 |
| Non-core | 0.6 | 0.7 |
| Customer loans | 4.5 | 4.8 |
|
|
|
|
| Customer deposits | 8.4 | 7.6 |
| - of which Crown Dependencies | 6.1 | 4.8 |
| 1. | 2018 restated to reflect the closure of trading businesses following ring-fencing implementation. |
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| 2. | Comprised of 'Net fee and commission income' and 'Net trading and other income'. |
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Residential mortgage portfolio analysis
Credit performance
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| 1. | Related to Carillion plc write-off in Q118. |
Appendix 1 - Alternative Performance Measures (APMs)
Management reviews APMs to measure our overall performance, position and profitability and believes that presentation of these provides useful information to investors regarding our results of operations. The APMs outlined below identify and quantify items management believes to be significant, to improve the assessment of period-on-period performance and underlying trends in the business and to align internal and external reporting. These APMs are not accounting measures within the scope of IFRS and are not a substitute for IFRS measures. The APMs exclude or include amounts that would not be adjusted in the most comparable IFRS measures, in compliance with European Securities and Markets Authority (ESMA) guidelines.
| 1. Adjusted profit before tax |
| 2019 | 2018 |
|
|
| £m | £m |
| Net interest income |
|
|
|
| Reported |
| 3,295 | 3,606 |
| Adjust for ring-fencing perimeter changes 1 |
| - | (8) |
| Adjusted |
| 3,295 | 3,598 |
|
|
|
|
|
| Non-interest income |
|
|
|
| Reported |
| 875 | 937 |
| Adjust for ring-fencing perimeter changes 1 |
| - | (58) |
| Adjust for Vocalink Holdings Limited shareholding 1 |
| (15) | - |
| Adjust for operating lease depreciation |
| (103) | (63) |
| Adjusted |
| 757 | 816 |
|
|
|
|
|
| Operating expenses before credit impairment losses, provisions and charges |
|
|
|
| Reported |
| (2,526) | (2,563) |
| Adjust for Banking Reform costs 1 |
| - | 38 |
| Adjust for GMP equalisation costs 1 |
| - | 40 |
| Adjust for transformation costs 1 |
| 50 | - |
| Adjust for perimeter changes 1 |
| - | 48 |
| Adjust for operating lease depreciation |
| 103 | 63 |
| Adjusted |
| (2,373) | (2,374) |
|
|
|
|
|
| Provisions for other liabilities and charges |
|
|
|
| Reported |
| (443) | (260) |
| Adjust for transformation charges 1 |
| 105 | - |
| Adjust for PPI provision charge 1 |
| 169 | - |
| Adjust for other conduct provision release 1 |
| - | (11) |
| Adjust for other provision charges 1 |
| 10 | 91 |
| Adjusted |
| (159) | (180) |
|
|
|
|
|
| Profit before tax |
|
|
|
| Reported |
| 981 | 1,567 |
| Specific income, expenses and charges |
| 319 | 140 |
| Adjusted profit before tax |
| 1,300 | 1,707 |
Operating lease depreciation adjustment
In Q419 we began to adjust operating expenses and non-interest income for operating lease depreciation. We believe this provides a clearer explanation of expenses and income as operating lease depreciation is a direct cost associated with growing business volumes largely in consumer (auto) finance.
Other provision charges
In Q419 we made a £10m provision in relation to our retail credit business operations. This follows a £58m charge in Q418 (included in the total adjustment of £91m).
|
2. Adjusted cost-to-income ratio |
|
| 2019 | 2018 | ||
|
|
|
| £m | £m | ||
| Adjusted net interest income |
|
| 3,295 | 3,598 | ||
| Adjusted non-interest income |
|
| 757 | 816 | ||
| Adjusted total operating income |
|
| 4,052 | 4,414 | ||
| Adjusted operating expenses before credit impairment losses, provisions and charges |
|
| (2,373) | (2,374) | ||
|
|
|
|
|
| ||
| Adjusted cost-to-income ratio |
|
| 59% | 54% | ||
| 1. | Explanations of these adjustments were disclosed in previous Quarterly Management Statements |
Appendix 1 - APMs continued
| 3. Return on Tangible Equity |
| 31.12.19 | Specific income, expenses and charges | As adjusted |
| ||||||||
|
| |||||||||||||
|
|
| £m | £m | £m |
| ||||||||
| Profit after tax for 2019 |
| 709 | 270 | 979 |
| ||||||||
|
|
|
|
|
|
| ||||||||
| Less non-controlling interests of annual profit |
| (37) |
| (37) |
| ||||||||
| Profit due to equity holders of the parent (A) |
| 672 |
| 942 |
| ||||||||
|
|
|
|
|
| |||||||||
|
|
| 31.12.19
£m | Equity adjustments
£m | As adjusted
£m |
| ||||||||
| Average shareholders' equity |
| 16,281 |
|
|
| ||||||||
| Less average Additional Tier 1 (AT1) securities |
| (2,141) |
|
|
| ||||||||
| Less average non-controlling interests |
| (398) |
|
|
| ||||||||
| Average ordinary shareholders' equity (B) |
| 13,742 |
|
|
| ||||||||
| Average goodwill and intangible assets |
| (1,795) |
|
|
| ||||||||
| Average tangible equity (C) |
| 11,947 | 68 | 12,015 |
| ||||||||
|
|
|
|
|
|
|
| |||||||
| Return on ordinary shareholders' equity (A/B) |
| 4.9% |
| - |
| ||||||||
| Adjusted RoTE (A/C) |
| - |
| 7.8% |
| ||||||||
|
|
|
|
|
|
| ||||||||
|
|
|
|
|
|
| ||||||||
|
|
| 31.12.18 | Specific income, expenses and charges | As adjusted |
| ||||||||
|
| |||||||||||||
|
|
| £m | £m | £m |
| ||||||||
| Profit after tax for 2018 |
| 1,164 | 107 | 1,271 |
| ||||||||
|
|
|
|
|
|
| ||||||||
| Less non-controlling interests of annual profit |
| (39) |
| (39) |
| ||||||||
| Profit due to equity holders of the parent (A) |
| 1,125 |
| 1,232 |
| ||||||||
|
|
|
|
|
| |||||||||
|
|
| 31.12.18
£m | Equity adjustments
£m | As adjusted
£m |
| ||||||||
| Average shareholders' equity |
| 16,211 |
|
|
| ||||||||
| Less average Additional Tier 1 (AT1) securities |
| (2,041) |
|
|
| ||||||||
| Less average non-controlling interests |
| (401) |
|
|
| ||||||||
| Average ordinary shareholders' equity (B) |
| 13,769 |
|
|
| ||||||||
| Average goodwill and intangible assets |
| (1,778) |
|
|
| ||||||||
| Average tangible equity (C) |
| 11,991 | 37 | 12,028 |
| ||||||||
|
|
|
|
|
|
| ||||||||
| Return on ordinary shareholders' equity (A/B) |
| 8.2% |
| - |
| ||||||||
| Adjusted RoTE (A/C) |
| - |
| 10.2% |
| ||||||||
|
| |||||||||||||
| § | Specific income, expenses, charges Details of these items are outlined on the previous page with a total impact on profit before tax of £319m. The tax on these items is c£49m (PPI remediation charges are not deductible for corporation tax) and profit after tax on these items is £270m. |
| § | Equity adjustments These adjustments are made to reflect the impact of adjustments to profit on average tangible equity. |
We do not assess 'Return on ordinary shareholders' equity' as a performance indicator of the business, and therefore a reconciliation of the RoTE targets for the medium term to an equivalent target for 'Return on ordinary shareholders' equity' are not available without unreasonable efforts.
Appendix 2 - Supplementary consolidated information for Santander UK plc and its controlled entities
Santander UK plc is the principal subsidiary of Santander UK Group Holdings plc.
| Summarised consolidated income statement | 2019 | 2018 |
|
| £m | £m |
| Net interest income | 3,292 | 3,603 |
| Non-interest income 1 | 881 | 931 |
| Total operating income | 4,173 | 4,534 |
| Operating expenses before credit impairment losses, provisions and charges | (2,499) | (2,579) |
| Credit impairment losses | (221) | (153) |
| Provisions for other liabilities and charges | (441) | (257) |
| Total operating impairment losses, provisions and charges | (662) | (410) |
| Profit before tax | 1,012 | 1,545 |
| Tax on profit | (279) | (399) |
| Profit after tax for the period | 733 | 1,146 |
| Summary of segmental balance sheet assets and liabilities | 31.12.19 | 31.12.18 |
|
| £bn | £bn |
| Customer loans |
|
|
| Retail Banking | 180.4 | 172.8 |
| Corporate & Commercial Banking | 16.3 | 17.7 |
| Corporate & Investment Banking | 4.1 | 4.6 |
| Corporate Centre | 4.2 | 4.5 |
| Total customer loans | 205.0 | 199.6 |
| Other assets | 76.7 | 83.8 |
| Total assets | 281.7 | 283.4 |
|
|
|
|
| Customer deposits |
|
|
| Retail Banking | 145.1 | 142.1 |
| Corporate & Commercial Banking | 18.2 | 17.6 |
| Corporate & Investment Banking | 6.1 | 4.8 |
| Corporate Centre | 2.3 | 2.8 |
| Total customer deposits | 171.7 | 167.3 |
| Total wholesale funding | 65.2 | 70.8 |
| Other liabilities | 28.7 | 29.3 |
| Total liabilities | 265.6 | 267.4 |
| Shareholders' equity | 15.9 | 15.8 |
| Non-controlling interests | 0.2 | 0.2 |
| Total liabilities and equity | 281.7 | 283.4 |
|
|
|
|
| Summarised consolidated capital | 31.12.19 | 31.12.18 |
|
| £bn | £bn |
| Total qualifying regulatory capital | 15.8 | 15.9 |
| Risk-weighted assets (RWAs) | 72.6 | 78.5 |
| Total capital ratio | 21.7% | 20.3% |
The information in this Appendix is unaudited and does not constitute statutory accounts within the meaning of section 434 of the Companies Act 2006 or interim financial statements in accordance with International Accounting Standard 34 'Interim Financial Reporting'.
Changes to the results' basis of presentation - application of IAS 12
| § | IAS 12 'Income Taxes' amendment has been applied in these results. The amendment states that the income tax consequences arising from dividends on equity instruments should normally be recognised in the income statement, whereas they were previously classified as tax on other equity instruments and recognised in the statement of changes in equity. |
|
| § | This has been applied retrospectively, and consequently reduced the tax on profit by £42m for the year ended 31 December 2018. |
|
|
|
| |
| 1. | Comprised of 'Net fee and commission income' and 'Net trading and other income'. | |
Appendix 3 - Definitions of KPIs
| § | Loyal customers (as a % of active customers) Loyal customers are defined as primary banking current account customers who hold an additional product. Active customers are defined as those having an open account, with more than a set minimum balance along with certain specified transactions in the prior month. Associates of a business might also have a personal relationship and vice versa. |
| § | Net Promoter Score (NPS) - retail and corporate NPS measures customer experience and predicts business growth. This proven metric provides the core measurement for customer experience management programs and the loyalty of customers to a company. Retail NPS: The Financial Research Survey (FRS) is a monthly personal finance survey of around 5,000 consumers prepared by the independent market research agency, IPSOS MORI. The NPS is based on a 11-point scale (%Top2 - %Bottom 7) across mortgages, savings, main current accounts, home insurance, UPLs and credit cards, based on a weighting of those products calculated to reflect the average product distribution across Santander UK and competitor brands. Data shown is for the twelve months ended 31 December 2019, based on 14,012 interviews and compared against twelve months ended data for the period as indicated. The competitor set used to calculate the product weights is Barclays, Halifax, HSBC, Lloyds Bank, Nationwide, NatWest, TSB and RBS. Business and corporate NPS: Measured by the MarketVue Business Banking from Savanta. This is an ongoing telephone based survey designed to monitor usage and attitude of UK businesses towards banks. 14,500 structured telephone interviews are conducted each year among businesses of all sizes from new start-ups to large corporates. The data is based upon 9974 interviews made in twelve months ended 31 December 2019 with businesses turning over from £0 - £500m per annum and are weighted by region and turnover to be representative of businesses in Great Britain. NPS - recommendation score is based on an 11 point scale (%Top 2 - %Bottom 7). The competitor set included in this analysis is Barclays, RBS, HSBC, Lloyds Bank and NatWest. |
| § | Digital customers Digital customers reflect the number of customers who have logged onto Retail or Business online banking or mobile app(s) (Retail Mobile includes SanWallet & OnePayFX) at least once in the month. |
| § | Adjusted RoTE The adjusted profit after tax attributable to equity holders of the parent divided by average shareholders' equity less non-controlling interests, other equity instruments and average goodwill and intangible assets. See Appendix 1 for details and a reconciliation to the nearest IFRS measure. |
| § | Adjusted cost to income ratio Adjusted total operating expenses before credit impairment losses and provisions for other liabilities and charges as a percentage of adjusted total operating income. See Appendix 1 for details of adjustments. |
| § | Top 10 company to work for In line with Banco Santander's aspiration, we will aim to achieve the accreditation of a Top 10 company to work for, as measured by an industry-wide benchmarking survey, over the medium-term. In the meantime, we will continue to participate in the Top Employers Survey for which we were accredited in 2019 for 2020. We will also consider our participation in a ranking survey (such as Great Places to Work) in 2021, for accreditation in 2022 to check our progress towards our overarching medium-term target. |
| § | Financially empowered people The number of people we are supporting who are unbanked, underbanked or in a situation of vulnerability to get access to the financial system, receive tailored finance and increase their knowledge and resilience through financial education. In 2019 we started to contribute to Banco Santander's target to financially empower 10m people by 2025. |
Notes
| § | Additional information about Banco Santander and Santander UK Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, based in Spain, with a meaningful market share in 10 core countries in Europe and the Americas. Banco Santander is among the world's top banks by market capitalisation. Founded in 1857, Banco Santander has 144 million customers and over 200,000 employees at the close of September 2019. In September 2019, Banco Santander made attributable profit of EUR 3,732 million. Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. At 30 December 2019, the bank serves around 14 million active customers with c23,500 employees and operates through 616 branches (which includes 51 university branches). Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers' eligible deposits are protected by the Financial Services Compensation Scheme (FSCS) in the UK.
Banco Santander has a standard listing of its ordinary shares on the London Stock Exchange and Santander UK plc has preference shares listed on the London Stock Exchange.
|
None of the websites referred to in this Quarterly Management Statement, including where a link is provided, nor any of the information contained on such websites is incorporated by reference in this Quarterly Management Statement.
Disclaimer
Santander UK Group Holdings plc (Santander UK), Santander UK plc and Banco Santander caution that this announcement may contain forward-looking statements. Such forward-looking statements are found in various places throughout this announcement. Words such as "believes", "anticipates", "expects", "intends", "aims" and "plans" and other similar expressions are intended to identify forward-looking statements, but they are not the exclusive means of identifying such statements. Forward-looking statements include, without limitation, statements concerning our future business development and economic performance. These forward-looking statements are based on management's current expectations, estimates and projections and both Santander UK and Banco Santander caution that these statements are not guarantees of future performance. We also caution readers that a number of important factors could cause actual results to differ materially from the plans, objectives, expectations, estimates and intentions expressed in such forward-looking statements. We have identified certain of these factors in the forward looking statements on page 243 of the Santander UK Group Holdings plc 2018 Annual Report. Investors and others should carefully consider the foregoing factors and other uncertainties and events. Undue reliance should not be placed on forward-looking statements when making decisions with respect to Santander UK, Santander UK plc, Banco Santander and/or their securities. Such forward-looking statements speak only as of the date on which they are made, and we do not undertake any obligation to update or revise any of them, whether as a result of new information, future events or otherwise. Statements as to historical performance, historical share price or financial accretion are not intended to mean that future performance, future share price or future earnings for any period will necessarily match or exceed those of any prior quarter.
Santander UK is a frequent issuer in the debt capital markets and regularly meets with investors via formal roadshows and other ad hoc meetings. In line with Santander UK's usual practice, over the coming quarter it expects to meet with investors globally to discuss this Quarterly Management Statement, the results contained herein and other matters relating to Santander UK.
Nothing in this announcement constitutes or should be construed as constituting a profit forecast.
This information is provided by RNS, the news service of the London Stock Exchange. RNS is approved by the Financial Conduct Authority to act as a Primary Information Provider in the United Kingdom. Terms and conditions relating to the use and distribution of this information may apply. For further information, please contact rns@lseg.com or visit www.rns.com.