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27 March 2024
Sorted Group Holdings Plc
("Sorted" or the "Company" or the "Group")
Renewal of M&S Contract
Sorted Group Holdings Plc (AIM: SORT), a leading provider of delivery experience and post-purchase technology, is pleased to announce it has entered into a 12-month renewal agreement with the retailer Marks and Spencer Group PLC ("M&S"). The renewal marks a continuation of M&S's commitment to accelerating the growth and consistency of its delivery operations underpinned by Sorted's cloud-based technology, and is based on a continuation of the commercial terms of the existing agreement.
The Company has enjoyed a successful partnership with M&S since 2021. The retailer uses Sorted's 'Ship' carrier management software to integrate its carrier services across multiple distribution centres into one platform, and Sorted's 'Track' post-purchase experience software to monitor performance across in-flight shipments, enabling the retailer to own the customer delivery communication experience.
Carmen Carey, CEO of Sorted, commented: "Marks & Spencer has a long legacy of providing brilliant customer experiences, and the move to an increasingly online world shouldn't disrupt that. We are thrilled to be a part of their journey, and the renewal is recognition of our continued partnership and approval of our strategy."
For further information please contact:
Sorted Group Holdings Plc Tel: +44 (0)3300 555 284
Simon Wilkinson, Chairman
Carmen Carey, Chief Executive Officer
Allenby Capital Limited (Nominated Adviser) Tel: +44 (0)20 3328 5656
David Hart
Vivek Bhardwaj
Turner Pope Investments (TPI) Ltd (Broker) Tel: +44 (0)20 3657 0050
James Pope
Andy Thacker
About Sorted
Sorted's Delivery Experience supports retailers in providing exceptional delivery experiences and analysing post-purchase performance. It enables customers to track deliveries and returns or exchange of parcels with ease.
Founded more than a decade ago, Sorted is trusted by leading retailers - such as Asda, ASOS and M&S - to make customer purchase experiences a differentiator.
Media contact - Leah Jones - ljones@thecommsco.com
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