11 July 2025

accesso® Technology Group plc

("accesso" or the "Group")

Trading and Commercial Update

accesso Technology Group plc (AIM: ACSO), the premier technology solutions provider for leisure, entertainment, and cultural markets, today provides the following update on its ongoing commercial performance.

2025 Trading Update

Revenue performance expected to be at the lower end of guidance

For the six months ended 30 June 2025, Group revenue reflected softer than expected attendance across our customer portfolio. Our own performance held up well, but customer dynamics at key venues limited volumes and therefore reduced the transaction pool from which we drive a large share of our revenue.

Importantly, the seasonality in our business means that June, July and August are our most important trading months. With two thirds of this critical summer period ahead of us, we remain laser-focused on delivery.

At this stage, and subject to trading over the coming weeks, we expect to deliver full-year revenue at the lower end of our anticipated guidance range.

Importantly, our cash EBITDA margin guidance of approximately 15% for FY2025 remains unchanged, reflecting continued cost discipline and operational efficiency.

Commercial Update

Renewal discussions with major customer

Commercial discussions are ongoing with a major customer regarding the extension of its enterprise agreements with the Group, which are currently due to expire on 31 December 2025. As part of these discussions we have been notified that the customer does not intend to renew one of these agreements.

We anticipate that the gross profit impact to the Group starting in 2026 will be a reduction of approximately $6m, as the revenue lost is meaningfully offset by significantly improved commercial terms in the remaining agreements with the customer.

This underlines the strength of our ongoing relationship and the customer's continued belief in our ticketing platform as a mission-critical revenue solution.

Sales pipeline and recent wins

In recent months we have been encouraged by the strength of our sales pipeline and a notable improvement in our commercial win rate. Improving this metric has been a key strategic priority for the group and is critical to increasing the pace of revenue growth. With 33 customers now signed for accesso Freedom including the first theme park win, implementation underway for our signature Middle East engagement and a significant uplift in new wins, it is clear that our revised commercial strategy is proving successful. We expect the positive commercial momentum to strengthen further into the final quarter of the year.

2026 outlook guidance

The Group will update the market on guidance for 2026 once trading conditions become clearer, further progress is made on our current commercial momentum, and the contract discussions with the major customer are concluded.

The information contained within this announcement is deemed to constitute inside information as stipulated under the Market Abuse Regulations (EU) No. 596/2014 ("MAR"). Upon the publication of this announcement, this inside information is now considered to be in the public domain.

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At accesso, we believe technology has the power to redefine the guest experience. Our patented and award-winning solutions drive increased revenue for attractions operators while improving the guest experience. Currently serving over 1,200 venues in 33 countries around the globe, accesso's solutions help our clients streamline operations, generate increased revenues, improve guest satisfaction, and harness the power of data to educate business and marketing decisions.

accesso invests heavily in research and development because our industries demand it, our clients benefit from it, and it makes a positive impact on the guest experience.

Our commitment to improving the guest experience and helping our clients increase revenue is the core of our business. Our technology solutions allow venues to increase the volume and range of on- and off-site spending, and to drive increased transaction-based revenue through cutting-edge ticketing, point-of-sale, virtual queuing, distribution and experience management software.

Many of our team members come from backgrounds working within the attractions and cultural industry. In this way, we are experienced operators who run a technology company serving attractions operators, versus a technology company that happens to serve the market. Our staff understands the day-to-day operations of managing complex venues and the challenges this creates, and together we strive to provide our clients and their guests with technology that empowers them to do more and enjoy more. From our agile development team to our dedicated client service specialists, every team member knows that their passion, integrity, commitment, teamwork and innovation are what drive our success.

accesso is a public company, listed on AIM: a market operated by the London Stock Exchange. For more information, visit www.accesso.com .

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