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1 September 2025

 ActiveOps plc

("ActiveOps", the "Company" or the "Group")

Contract Update

Prior cancellation now reversed

ActiveOps plc (AIM: AOM), a global leader in AI-driven Decision Intelligence for banking, insurance, BPOs and healthcare organisations is pleased to confirm that the partial termination by an EMEIA ControliQ customer, as announced in the Group's FY25 H1 Results in November 2024, has now been fully reversed, following several temporary extensions of the contract.

The customer has signed a contract renewal, covering the full original footprint, including reinstatement of users who had been switched off in January 2025.

Discussions are ongoing regarding significant expansion in multiple divisions of the customer, and the Company is confident that its products have proven their vital contribution to the customer's success.

The Board is pleased to confirm continued positive trading, as the Group successfully executes on its Land & Expand strategy.

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About ActiveOps

ActiveOps is a Software as a Service business, dedicated to helping organisations create more value from their service operations. ActiveOps' Decision Intelligence software solutions are specifically designed to support leaders with the vast number of decisions they make daily in the running their operations. Our customers make better decisions and consume less time and effort making them. The outcomes are significantly improved turnaround times and double-digit improvements in productivity with backlogs of work materially reduced. Customers can leverage the capacity created to invest in transformation and development, and more efficiently utilise resources.

The Company's AI-powered SaaS solutions are underpinned by 15+ years of operational data and its AOM methodology which is proven to enhance cross departmental decision-making.

The Company has approximately 280 employees, serving a global base of enterprise customers from offices in the UK, Ireland, USA, Canada, Australia, India, and South Africa. The Group's customers are predominantly in the banking, insurance, healthcare administration and business process outsourcing (BPO) sectors, including Nationwide, TD Bank, Elevance and Xchanging.